Free standard shipping over $200

Free standard shipping on orders over $200

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Refund policy

Exchange only - no refunds

We only replace items if they are defective under the manufacturers warranty. If you need to exchange it, send us an email at websales@danadowjewellers.ca and send your item to: DANA DOW JEWELLERS, 317, 100 Anderson Road SE, Southcentre Mall, CALGARY AB T2J 3V1, Canada.

We will only accept exchanges in the same condition as they are sold - we require all original packaging.

Shipping
To return your product, you should mail your product to: DANA DOW JEWELLERS, 317, 100 Anderson Road SE, Southcentre Mall, CALGARY AB T2J 3V1, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.